We’re pleased to offer you free ground shipping on all Canadian and US orders above $100.

For US Orders: You will be charged any Duty and Import Taxes by the courier company.(if applicable)

Made-to-order or Pre-order items have an estimated rate at checkout. Shipping fees will be confirmed, and our team will be in touch with the final rate and any additional shipping payment required.

If you refuse any shipments from September Collective, you will be responsible for the
shipping charges, as well as any duties, taxes, and/or customs charges that are incurred on the package (for both the outbound and returned shipments). This amount will be subtracted from your merchandise refund.

Update for Our US Customers - August 19, 2025

Beginning August 29, 2025, US Customs will introduce new regulations that remove the current $800 import exemption. This means that orders shipped from outside the US, including from September Collective, may now be subject to duties and tariffs, regardless of order value.

At September Collective, our policy has always been that customers are responsible for any applicable customs fees or import duties charged by their local authorities. This policy remains the same. The difference now is that US orders under $800 may also be included.

We are actively monitoring these changes and will provide updates as more details become available. Our goal is to ensure your experience with us remains as seamless as possible.

If you have any questions about this update or your order, please feel free to contact us at info@septembercollective.com. We’re here to help.

Pre-ordering allows you to secure exclusive or in-demand items as they become available. Full payment is required at checkout, and your item will be reserved for you. Pre-ordered items typically take up to 20 business days of production time and you can expect the order to be shipped to you within 1 week of arrival. While we strive to meet estimated delivery dates, unforeseen delays may occur, and we will keep you informed. Please note that pre-orders are final sale and cannot be canceled or modified.

September Collective currently ships to Canada & the US. We do not ship to PO Boxes, APO/FPO addresses, or US Territories.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@septembercollective.com. Please note that returns will need to be sent to the following address: PO Box 91572, Toronto RPO West Side, Toronto, Ontario M6E 0A2

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@septembercollective.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@septembercollective.com.

Contact us at info@septembercollective.com with your order number, item(s) to return, and reason for return. You will receive a Return Authorization (RA) number and return instructions.

Return shipping costs are the responsibility of the customer, except for damaged or incorrect items. We recommend using a traceable shipping method for returns.

Refunds will be processed to your original form of payment within 14 days of receipt of the returned items. Please note that shipping charges are non-refundable.

No, we do not offer exchanges. To receive a different product, please return the original item and place a new order.