We’re pleased to offer you free ground shipping on Canadian and US orders above $150 (Excludes large-scale artisan items)

Artisan Delivery + Care

Large-scale works require more than standard shipping. To preserve the integrity of your piece, each piece undergoes a specialized crating process from our studio to your home.

• Insured Studio-to-Door Transport: Full protection for your investment.
• Protective Structural Packaging: Designed to maintain the finish of statement-sized works.
• International Ease: For U.S. collectors, all duties and customs are paid by us. No additional fees upon delivery.
• Seamless Arrival: Arrives ready for immediate installation.

Key Details

Identification: Affected products are clearly marked with a notation on their specific product pages.

Checkout: A bespoke artisan handling cost is applied at checkout to ensure a secure, insured journey.

For US Orders: To provide a seamless experience following the 2026 US customs updates, effective January 9th, 2026, we now utilize Delivered Duty Paid (DDP) shipping. This means we pre-pay all border fees on your behalf, ensuring your purchase arrives at your door with no additional costs. The price at checkout is the total price you pay. No additional charges will be processed.

Made-to-order or Pre-order items have an estimated rate at checkout. Shipping fees will be confirmed, and our team will be in touch with the final rate and any additional shipping payment required.

If you refuse any shipments from September Collective, you will be responsible for the
shipping charges, as well as any duties, taxes, and/or customs charges that are incurred on the package. This amount will be subtracted from your merchandise refund.

Update for Our US Customers - August 19, 2025

Beginning August 29, 2025, US Customs will introduce new regulations that remove the current $800 import exemption.

To provide a seamless experience following these updates, effective January 9th, 2026, we now utilize Delivered Duty Paid (DDP) shipping. This means we pre-pay all border fees on your behalf, ensuring your purchase arrives at your door with no additional costs.

We are actively monitoring these changes and will provide updates as more details become available. Our goal is to ensure your experience with us remains as seamless as possible.

If you have any questions about this update or your order, please feel free to contact us at info@septembercollective.com. We’re here to help.

Preorder Policy

Preordering allows you to reserve exclusive, high-demand, or out-of-stock items directly from our upcoming production run before they sell out.

• Payment & Price Guarantee: A deposit (indicated on the product page) is required at checkout to lock in your reservation. Applicable shipping fees and taxes are determined at checkout based on your location. Promo codes apply to the initial checkout amount unless otherwise specified. Your locked-in price will not increase, even if the retail price changes prior to release. The remaining balance will be automatically charged to your credit card on file when your order is ready to ship.
• Failed Payments: If the remaining balance charge fails, we will notify you via email to update your payment details. You will have 48 hours to complete the payment before your reservation is released to the next person in line.
• Timelines & Updates: Estimated arrival dates are displayed on each product page. While production timelines can occasionally shift, we will send email updates at key milestones and immediately notify you of any unexpected delays.
• Cancellations & Refunds: You can cancel your preorder anytime before it ships for a 100% full refund. If an item is delayed by more than 30 days past the estimated date, you are eligible for an immediate refund upon request.
• Address Changes: If you move or need to update your details before your item ships, please contact our support team at least 48 hours before dispatch.
• Split Shipping & Tracking: Orders containing both in-stock and preorder items will ship separately so you receive in-stock items without delay. Shipping costs are based on the items shipped and will be charged according to our shipping policy. You will receive a shipping confirmation email with tracking details as soon as each shipment leaves our warehouse.

September Collective currently ships to Canada & the US. We do not ship to PO Boxes, APO/FPO addresses, or US Territories.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You will also need your receipt or proof of purchase.

To start a return, contact us at info@septembercollective.com. If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please note that for all standard returns where the item is not damaged or defective, original shipping costs are non-refundable and will be withheld from your refund.

September Collective reserves the right to refuse returns or refunds where fraudulent activity is suspected, including but not limited to false damage claims or abuse of our return process.

Exceptions / non-returnable items
Certain items cannot be returned, including perishable goods (such as food, flowers, or plants), custom or personalised items, and personal care goods (such as scented candle products). Preordered and made-to-order pieces are also non-returnable once delivered. We do not accept returns on hazardous materials, flammable liquids, or gases. Please get in touch if you have questions about your specific item.

We cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.

Refunds
We will notify you once we have received and inspected your return and let you know whether the refund has been approved. If approved, you will be refunded to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@septembercollective.com.

Contact us at info@septembercollective.com with your order number, item(s) to return, and reason for return. You will receive a Return Authorization (RA) number and return instructions.

Return shipping costs are the responsibility of the customer, except for damaged or incorrect items. We recommend using a traceable shipping method for returns.

Refunds will be processed to your original form of payment within 10 days of receipt of the returned items. Please note that shipping charges are non-refundable.

No, we do not offer exchanges. To receive a different product, please return the original item and place a new order.