You will receive an email confirmation with a tracking number once your order is shipped.
Use this tracking number to monitor your delivery.

Yes. We accept Klarna for installment payments, as well as Shop Pay, Apple Pay, and Google Pay. Payment options are displayed at checkout.

We start order preparation promptly after you place your order, so changes or cancellations (including address modifications) cannot be guaranteed. To explore the possibilities, please contact us at info@septembercollective.com

We accept Visa, MasterCard, Amex, Klarna, Shop Pay, Apple Pay, and Google Pay.

For questions about specific products or artisans, please contact us at info@septembercollective.com. We are happy to provide additional information and assist with any inquiries.

Yes, and that's part of their beauty. As each piece is handcrafted by artisan hands, no two are exactly alike. Minor variations in colour, texture, and finish are a natural characteristic of the craft and a testament to its authenticity.

Care instructions are specific to each piece and can be found on the individual product page. We recommend reviewing these before use to preserve the integrity of your work.

Large-scale and sculptural works require more than standard shipping. To preserve the integrity of each artisan piece, our studio undertakes a specialized crating process from our hands to your walls. This cost is reflected at checkout and covers insured, protected delivery.

Please contact us at info@septembercollective.com within 48 hours of receiving your order. Include clear photographs of the damaged item and the packaging it arrived in. We will respond promptly and make it right.