Shipping Policy

We’re pleased to offer you free standard ground shipping on Canadian and US orders above $150.(some exceptions apply). 

All orders ship within 48 hours with priority and standard shipping options available. Please reach out to info@septembercollective.com with any questions.

Exceptions: Certain products will incur additional shipping costs due to their size, weight, or the delicate nature of the item. (See Artisan Handling Fee)

If you refuse any shipments from September Collective, you will be responsible for the shipping charges, as well as any duties, taxes, and/or customs charges that are incurred on the return of the package.

Artisan Delivery & Care 

Large-scale works require more than standard shipping. To preserve the integrity of your piece, each statement-sized piece undergoes a specialized crating process from our studio to your home.

• Insured Studio-to-Door Transport: Full protection for your investment.

• Protective Structural Packaging: Designed to maintain the finish of statement-sized works.

• International Ease: For U.S. collectors, all duties and customs are paid by us. No additional fees upon delivery.

• Seamless Arrival: Arrives ready for immediate installation.

Note: A bespoke artisan handling cost is reflected at checkout to ensure a secure, insured journey.

Key Details

Identification: Affected products are clearly marked with a notation on their specific product pages.

Checkout: Shipping and handling charges for these items will be calculated and applied at checkout.

For US Orders: To provide a seamless experience following the 2025 US customs updates, effective January 9th, 2026, we now utilize Delivered Duty Paid (DDP) shipping. This means we pre-pay all border fees on your behalf ensuring your purchase arrives at your door with no additional costs. The price at checkout is the total price for the item.

Made-to-order 

Our Made-to-order items will have an estimated rate at checkout. Shipping fees will be confirmed, and our team will be in touch with the final rate and any additional shipping payment required.

Preorder

Preordering allows you to reserve exclusive, high-demand, or out-of-stock items directly from our upcoming production run before they sell out.

• Payment & Price Guarantee: A deposit (indicated on the product page) is required at checkout to lock in your reservation. Applicable shipping fees and taxes are determined at checkout based on your location. Promo codes apply to the initial checkout amount unless otherwise specified. Your locked-in price will not increase, even if the retail price changes prior to release. The remaining balance will be automatically charged to your credit card on file when your order is ready to ship.

• Failed Payments: If the remaining balance charge fails, we will notify you via email to update your payment details. You will have 48 hours to complete the payment before your reservation is released to the next person in line.

• Timelines & Updates: Estimated arrival dates are displayed on each product page. While production timelines can occasionally shift, we will send email updates at key milestones and immediately notify you of any unexpected delays.

• Cancellations & Refunds: You can cancel your preorder anytime before it ships for a 100% full refund. If an item is delayed by more than 30 days past the estimated date, you are eligible for an immediate refund upon request.

• Address Changes: If you move or need to update your details before your item ships, please contact our support team at least 48 hours before dispatch.

• Split Shipping & Tracking: Orders containing both in-stock and preorder items will ship separately so you receive in-stock items without delay. Shipping costs are based on the items shipped and will be charged according to our shipping policy. You will receive a shipping confirmation email with tracking details as soon as each shipment leaves our warehouse.

What countries do you ship to?

September Collective currently ships to Canada & the US. We do not ship to PO Boxes, APO/FPO addresses, or US Territories.

If you have any questions about this update or your order, please feel free to contact us at info@septembercollective.com. We’re here to help.